Delivery & Returns

Courier Delivery

 

Online orders normally dispatch by courier within 3-5 business days from receipt of your order. Delivery times may be longer for more rural areas. The service costs $3.99 North Island or $5.99 South Island per delivery.

RETURNS AND REFUNDS POLICY

Thank you for shopping at Books & Gifts Direct New Zealand.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Books & Gifts Direct New Zealand.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us If you have any questions about our Returns and Refunds Policy, please contact us: